September 25, 2017
Dustin and Bernice treated me like a personal friend from the moment I walked in the office to rent a 10 x 10 unit earlier this year. They went over and above to give truly great customer service and even gave me a generous grace period after hurricane evacuation and recovery threw my budget into chaos and I had to scramble to cover the month. Speaking of Hurricane Harvey, pretty much all of Cypresswood Drive suffered heavy flooding and I was sick to my stomach as I got in to check my cardboard boxes, because I knew I had put the one containing my computer on the floor of my unit. I opened my bay and HOLY SMOKES, NOT A DROP OF WATER came into the unit whatsoever. I keep looking at the street and the creek and for the life of me, I cannot figure out what miracle feat of lot placement and drainage engineering kept the entire lot dry and safe, but what a huge relief and one less thing to worry about. In fact, my storage space was safer from the flooding than most of our homes in the neighborhood, when Lake Conroe and Inverness Forest were drained off and produced water levels nobody has ever seen before. So imagine how I lost my cool and burst into grateful tears when I expected a storage disaster and found everything perfect inside my unit.
I had tried to get in and move my boxes off the ground a couple of days before I evacuated, but the electronic gate was not working in the heavy rains. I don't hold it against them in a thousand year flood. I've used the gate in rain before and never had a problem, but rarely does it pour that kind of water on us for so many days in a row, and the bottom line is, my stuff stayed safe and dry. If someone from the parent corporation wants to recommend upgrading the gate so the electronics don't seize up in the rain, please understand that this one and only inconvenience is the one and only complaint I have about this entire facility. Your staff are genuinely caring, warm people who love getting to know the people of the surrounding neighborhoods. They treat us like true neighbors and every customer I've ever seen in the office is in a smiling, happy mood---including me. Do you know how rare it is to look forward to paying your storage bill? Crazy but true: customer service is both a talent or gift and a honed skill. Dustin and Bernice are assets, and deserve the highest praise. I would choose this experience over those big corporate chain facilities any day of the year.